This course takes a practical approach to the process of decision-making, particularly in the context of organisations. Anyone working in an organisation will find value in understanding and then practicing a dialogic approach to making decisions. Similarly, coaches and consultants who work with individuals, teams or organisations will find greater clarity about how to help others in making effective decisions.

The deliberate focus of this course is decision-making within the context of organisations because we live in an era of organisations. Almost everything we do, from birth to death, is managed or regulated by organisations – including our food, housing, health, transport, education, employment, money, recreation, and entertainment. Organisational decisions affect everyone every day. Organisations pay their staff to make decisions and act on their behalf, and the leadership often provides training and instruction on how to do so. This course in Dialogic Decision-making is a significant step beyond a do and don’t set of rules, or a simplistic five steps to the right decision. It opens the door to a deeper understanding of what is involved in making decisions with others within the structure of an organisation.

We recommend taking the Dialogic Engagement course prior to the Dialogic Decision-making course, and completing both before taking the Working Dialogue course. The Dialogic Engagement course concentrates on how we talk together, placing Dialogue in a continuum of communication skills needed to manage ongoing activities and to introduce change into organisations. Working Dialogue is a structured and facilitated intervention pattern for making good decisions in complex situations with multiple stakeholders and accountabilities. Together, the three courses cover the practice, theory and skills for sustainable decision-making in organisations by supervisors, managers and leaders.