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Conversations at the Mall: Dialogue, Debate or Negotiation - Thomas Köttner

This exploratory journey was jump-started by an invitation to write about an economic crisis within a large commercial enterprise, and how dialogue played a role in overcoming not only that temporary situation, but also many other emerging challenges. The experience I will describe took place many years ago, but it makes an ongoing case for the dialogical challenges and opportunities in complex private businesses, where everybody is a client from a particular perspective.
It is also the story of how dialogue was instrumental in dealing with the effects of one of the worst inflationary phenomena the world had seen during the last two decades of the 20th century.

© Thomas Köttner, 2018

The World Needs Dialogue!

One: Gathering the Field

ISBN: 978-1916191204


This exploratory journey was jump-started by an invitation to write about an economic crisis within a large commercial enterprise, and how dialogue played a role in overcoming not only that temporary situation, but also many other emerging challenges. The experience I will describe took place many years ago, but it makes an ongoing case for the dialogical challenges and opportunities in complex private businesses, where everybody is a client from a particular perspective.

It is also the story of how dialogue was instrumental in dealing with the efects of one of the worst inflationary phenomena the world had seen during the last two decades of the 20th century.

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