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Mind the Gap: Bridging Between Communication and Operation - TyKeshae Fowlkes Tucker, Andrea D. Wilson and Karen Fleming

Central Virginia Correctional Unit 13 (CVCU) plays an integral part in assigning inmates to outside work employment, as well as maintaining consistent movement within the institution. The operation and management of these areas are critical in ensuring that a schedule is adhered to by all staff daily. The facility experienced conflicts with medical and dental appointments, which interrupted outside work activities and movement within the institution, inconsistency with the delivery of the master pass list and staffing issues. A breakdown in communication between the medical department and security staff led to a need for both areas to work together in bridging the gap between communication and operation.

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